Bendigo Bank

Bendigo Bank set out to evolve its branch design to reflect the expectation of today’s customer. They wanted technology to deliver a seamless experience.

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Success Story

“We put the local community at the centre of our new store designs. Technology helps deliver this as a seamless customer experience.”

–Paul Thomson, Senior Manager Property Design and Delivery, Bendigo & Adelaide Bank

Bendigo Bank

At Bendigo Bank we transformed customer experience with in-store music and 600 screens across 228 sites, delivering a 60% increase in foot traffic in their innovation branches.

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Bendigo Bank Success Story datmedia

Giving our branch teams the tools to enable better digital engagement provides a hyper local experience that they feel proud of owning.

–Hayden McDonnell, Design Think Lab,
Consumer Customer Experience, Bendigo & Adelaide Bank

The Objective

  • Repurpose branch spaces
  • Build connections in the community
  • Innovate new experiences for customers
  • Hyper-local in-branch communications 
  • Dynamic and automated product information

Bendigo Bank utilised the following datmedia technology solutions

Featured Solutions

The results

60%

increase in foot traffic into the innovation branches

From a physical, human and digital perspective, this is a truly ground-breaking project. We’ve worked collaboratively from concept through to completion of each innovation site and are learning heaps from each other along the way.

–Jason Pollard,
Founder, Public Design Group

OUr feedback

“datmedia has truly taken a partnership approach to evolve our branch customer experiences”

–Kristy Keighran, Senior Manager, Marketing Services, Bendigo & Adelaide Bank

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