Success Story
“We put the local community at the centre of our new store designs. Technology helps deliver this as a seamless customer experience.”
–Paul Thomson, Senior Manager Property Design and Delivery, Bendigo & Adelaide Bank
Bendigo Bank
At Bendigo Bank we transformed customer experience with in-store music and 600 screens across 228 sites, delivering a 60% increase in foot traffic in their innovation branches.


Giving our branch teams the tools to enable better digital engagement provides a hyper local experience that they feel proud of owning.
–Hayden McDonnell, Design Think Lab,
Consumer Customer Experience, Bendigo & Adelaide Bank
The Objective
- Repurpose branch spaces
- Build connections in the community
- Innovate new experiences for customers
- Hyper-local in-branch communications
- Dynamic and automated product information
Bendigo Bank use these datmedia solutions
Featured Solutions
The results
60%
increase in foot traffic into the innovation branches
From a physical, human and digital perspective, this is a truly ground-breaking project. We’ve worked collaboratively from concept through to completion of each innovation site and are learning heaps from each other along the way.
–Jason Pollard,
Founder, Public Design Group
OUr feedback
“datmedia has truly taken a partnership approach to evolve our branch customer experiences”
–Kristy Keighran, Senior Manager, Marketing Services, Bendigo & Adelaide Bank
Ready to evolve your customer experience like Bendigo Bank?
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No question is too big or small.