At Bendigo Bank we transformed customer experience with in-store music and 600 screens across 228 sites, delivering a 60% increase in foot traffic in their innovation branches.
Giving our branch teams the tools to enable better digital engagement provides a hyper local experience that they feel proud of owning.
–Hayden McDonnell, Design Think Lab,
Consumer Customer Experience, Bendigo & Adelaide Bank
- Repurpose branch spaces
- Build connections in the community
- Innovate new experiences for customers
- Hyper-local in-branch communications
- Dynamic and automated product information
From a physical, human and digital perspective, this is a truly ground-breaking project. We’ve worked collaboratively from concept through to completion of each innovation site and are learning heaps from each other along the way.
Founder, Public Design Group
–Kristy Keighran, Senior Manager, Marketing Services, Bendigo & Adelaide Bank
Ready to evolve your customer experience like Bendigo Bank?
Not sure where to start?
That’s ok, because our experienced team is ready to help you.
No question is too big or small.