Who doesn’t like a good song? It puts you in a great mood and often takes you back to the place when you first heard it. So if that’s happening to you, it’s also happening to your customers. When they hear a song they like it triggers a number of positive emotional responses which can be good for business. If you don’t play music in your premises, you should, and here are three reasons why.
1. Build the right atmosphere
Every retailer is well aware that e-commerce has made trading in physical stores more challenging. The quality of a customer’s shopping experience is now one of their most important concerns. You shouldn’t underestimate how big a role music plays when creating and enhancing that experience. Research shows that the music you play affects not only the store’s environment, but also shoppers’ moods and feelings. Think about what kind of atmosphere and customer experience you want to create.
2. Encourage shoppers on the path to purchase
When people enjoy in-store music, they tend to spend more on impulse purchases. What’s more, the same happens even if they don’t notice music is playing, which shows the subconscious (yet very real) effect music has on shopping habits. It has been noted that the type of music played can trigger specific purchases. Classical music, for example, has been found to influence shoppers to buy more expensive items. So if you sell big-ticket items, you may want to consider classical music rather than the latest pop songs. A study in the 1990’s found that French music played in a wine store boosted sales of French wine. Likewise more people bought German wine when German music was playing. This strategy can apply to your store.
3. Increase productivity
Remember that it’s not just customers but employees and managers who will also benefit from in-store music. A thoughtful music strategy is a terrific tool that helps boost staff morale, concentration and productivity. A recent study showed that 88% of people listening to music at work performed better, and more accurately, than those who didn’t. It’s not the only study, many show similar results.
Here are a couple more reasons why setting the right mood helps your business.
- It shortens the perceived waiting time. Smart businesses play good music when you’re on hold because it can affect your perception of time. The same is true in a store. A long queue feels shorter when people are entertained. They are less likely to get bored or annoyed – and are more likely to return.
- It helps you set the shopper’s pace. Studies repeatedly show that music affects how people browse in a store. When the music is calm and peaceful, so are the shoppers. When it’s loud and energetic, people use the store more purposefully. Interestingly, the change in pace doesn’t affect sales. Therefore a smart music strategy changes styles depending on the time of day and desired goals.
- It helps create a private space. Because music fills in the gaps, and masks other people’s conversations and movement, it creates an illusion of privacy. People feel more comfortable browsing and talking to family or friends, ergo the store is a more appealing place to shop.
- It’s all about the brand. What kind of business are you and, more importantly, how do you want your customers to feel about your business? The tempo, volume and style of music you play communicates your brand’s personality. Are you positioned edgy and young, or laidback and family? Tell your story with music.
If you are thinking about how music – an incredibly powerful branding tool – can do the hard work for you, let’s talk. With a library of over 4,500 retail friendly songs ready to go, we’re here to help you add a soundtrack to your business today.