Categories
Our Products

Media Player Troubleshooting Guide

Having a great display with great content is key to a great digital signage network. But if you’re not using a robust and easy-to-use content management system, you’re inviting trouble.

Here’s a guide to performing simple actions which might resolve issues you’re experiencing with your media player. First, note which type of player you’re using then follow the steps.

datmedia chromebox 4

CHROMEBOX 4

If you are experiencing any of the following problems on your digital signage screen, here are some steps you can perform which should resolve the problem.

Symptoms

  • The display is black or shows the message ‘no signal’
  • You are seeing old or expired content
  • You are seeing something other than content
  • The screen displays a background image that says
    “Call datmedia” or “Contact datmedia.com.au/support”

Check indicator lights to ensure it is receiving power (see diagram above). Check all cable connections between TV and media player are tight and secure.

Reboot the player by removing power (turn it off at the wall, at the reset or inline switch, or remove the power supply) for at least 30 seconds. Then power on.

NOTE:

  • If the device is displaying content but not reporting online in the Laqorr CMS, you should reboot the device using the steps above.
  • If the device does not start reporting online in the CMS within five minutes after the reboot, check network cables and local network.
  • If screen is not displaying content after 2 mins, remove power to the TV for for 30 seconds, then power on.

If problems persist, contact datmedia support online or email support@datmedia.com.au

Please provide as much detail as possible including images.

datmedia minix

MINIX

Symptoms

If you are experiencing any of the following problems on your digital signage screen or music player, here are some steps you can perform which should resolve the problem.

  • The display is black or shows the message ‘no signal’
  • You are seeing old or expired content
  • You are seeing something other than content
  • The screen displays a background image that says
    “Call datmedia” or “Contact datmedia.com.au/support”
  • Your music player is not playing music

Check indicator lights to ensure it is receiving power (see over for diagram). Check all cable connections between media player and TV or amplifier are tight and secure.

Reboot the player by removing power (turn it off at the wall, at the reset or inline switch, or remove the power supply) for at least 30 seconds. Then power on.

NOTE: 

If the device is displaying content but not reporting online in the Laqorr CMS, you should reboot the device using the steps above.

If the device does not start reporting online in the CMS within five minutes after the reboot, check network cables and local network.

If screen is not displaying content after 2 mins, remove power to the TV for for 30 seconds, then power on.

If problems persist, contact datmedia support online,
email support@datmedia.com.au or fax 07 5647 3406.

Please provide as much detail as possible including images.

graphic2