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Success Story
“The customer journey is always evolving. That’s why we continue to invest in the best future-proofing technology to enable an optimal customer experience.”
–Grant Graving, Head of Member Experience | Operations, Heritage Bank
The changing landscape of retail banking
provided an opportunity for Heritage Bank to fast-track its evolution through in-branch innovation. Chromebooks are enabling teams in branches and adding value to in-branch customer experience.



We love using the Chromebook and so do our customers. They are such a great tool to have available.
–Tim, Senior Member Experience Officer, Heritage Bank
The Objective
- Innovate with design-thinking to facilitate the branch of the future
- Replace legacy technology with the latest in customer facing cloud devices
- Support expansion into the NSW market with new in-branch experiences
- Provide a more engaging and seamless customer experience through digital technology
- Enable the in-branch team with customer service information at their fingertips
Heritage Bank utilised the following datmedia technology solutions
Featured Solutions
The results
Success:
Chromebooks transformed the way we work and revolutionised our in-branch experience
Over the last four years we have worked closely with the datmedia team. They have helped us align our in-branch digital technology with the evolution of our brand and branch designs. They are a trusted partner and experts in this fast-moving space.
–Megan Tummon, Marketing Manager Campaigns and DM | Marketing, Heritage Bank
