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Heritage Bank

The changing landscape of retail banking provided an opportunity for Heritage Bank to fast-track its evolution through in-branch innovation.

  • Post author By Apparent Apparent
  • Post date June 17, 2020

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Success Story

“The customer journey is always evolving. That’s why we continue to invest in the best future-proofing technology to enable an optimal customer experience.”

–Grant Graving, Head of Member Experience | Operations, Heritage Bank

The changing landscape of retail banking

provided an opportunity for Heritage Bank to fast-track its evolution through in-branch innovation. Chromebooks are enabling teams in branches and adding value to in-branch customer experience.

 

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datmedia heritage bank success story

We love using the Chromebook and so do our customers. They are such a great tool to have available.

–Tim, Senior Member Experience Officer, Heritage Bank

The Objective

  • Innovate with design-thinking to facilitate the branch of the future
  • Replace legacy technology with the latest in customer facing cloud devices
  • Support expansion into the NSW market with new in-branch experiences
  • Provide a more engaging and seamless customer experience through digital technology
  • Enable the in-branch team with customer service information at their fingertips

 

Heritage Bank utilised the following datmedia technology solutions

Featured Solutions

Creative and Software Services
Touch Screen Kiosks
Chromebooks
Video Walls

The results

Success:

Chromebooks transformed the way we work and revolutionised our in-branch experience

Over the last four years we have worked closely with the datmedia team. They have helped us align our in-branch digital technology with the evolution of our brand and branch designs. They are a trusted partner and experts in this fast-moving space.

–Megan Tummon, Marketing Manager Campaigns and DM | Marketing, Heritage Bank

OUr feedback

"datmedia's Chromebooks consolidated three use cases that previously required multiple devices"

–Grant Graving, Head of Member Experience | Operations, Heritage Bank

Ready to evolve your customer experience like Heritage Bank?

 
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Burleigh Heads QLD 4220
Australia

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