Heritage Bank

The changing landscape of retail banking provided an opportunity for Heritage Bank to fast-track its evolution through in-branch innovation.

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Success Story

“The customer journey is always evolving. That’s why we continue to invest in the best future-proofing technology to enable an optimal customer experience.”

–Grant Graving, Head of Member Experience | Operations, Heritage Bank

The changing landscape of retail banking

provided an opportunity for Heritage Bank to fast-track its evolution through in-branch innovation. Chromebooks are enabling teams in branches and adding value to in-branch customer experience.

 

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datmedia heritage bank success story

We love using the Chromebook and so do our customers. They are such a great tool to have available.

–Tim, Senior Member Experience Officer, Heritage Bank

The Objective

  • Innovate with design-thinking to facilitate the branch of the future
  • Replace legacy technology with the latest in customer facing cloud devices
  • Support expansion into the NSW market with new in-branch experiences
  • Provide a more engaging and seamless customer experience through digital technology
  • Enable the in-branch team with customer service information at their fingertips

 

Heritage Bank utilised the following datmedia technology solutions

Featured Solutions

The results

Success:

Chromebooks transformed the way we work and revolutionised our in-branch experience

Over the last four years we have worked closely with the datmedia team. They have helped us align our in-branch digital technology with the evolution of our brand and branch designs. They are a trusted partner and experts in this fast-moving space.

–Megan Tummon, Marketing Manager Campaigns and DM | Marketing, Heritage Bank

OUr feedback

"datmedia's Chromebooks consolidated three use cases that previously required multiple devices"

–Grant Graving, Head of Member Experience | Operations, Heritage Bank

Ready to evolve your customer experience like Heritage Bank?