In-Branch Innovation

Heritage Bank case study

video wall digital signage

Digital transformation

Digital signage transformed the way Heritage Bank works and revolutionised their in-branch experience. Tim, a Senior Member Experience Officer was enthusiastic about using Chromebooks in-branch. “We love using them and so do our customers. They are such a great tool to have available.”

Digital signage transformed the way Heritage Bank works and revolutionised their in-branch experience. Tim, a Senior Member Experience Officer was enthusiastic about using Chromebooks in-branch. “We love using them and so do our customers. They are such a great tool to have available.”

The changing landscape of retail banking

provided an opportunity for Heritage Bank to fast-track its evolution through in-branch innovation. Chromebooks are enabling teams in branches and adding value to in-branch customer experience.

“The customer journey is always evolving,” said Grant Graving, head of Member Experience and Operations for Heritage Bank. “datmedia’s Chromebooks consolidated three use cases that previously required multiple devices. That’s why we continue to invest in the best future-proofing technology to enable an optimal customer experience.”

The Objective
 
  • Innovate branch design
  • Replace legacy technology
  • Customer facing cloud devices
  • Create better in-branch experiences
  • Seamless customer experience
  • Information at staff fingertips
  • Support NSW expansion

Over the last four years we have worked closely with the datmedia team,” said Megan Tummon, Marketing Manager Campaigns and DM Marketing for Heritage Bank. “They have helped us align our in-branch digital technology with the evolution of our brand and branch designs. They are a trusted partner and experts in this fast-moving space.”

Heritage Bank use Laqorr

Over 100 playerss are seamlessly connected to the Laqorr content management system, enabling Heritage Bank to deliver highly targeted, dynamic content across its national network.

With the ability to schedule campaigns by state, region, or individual location, Heritage Bank can tailor messaging to reflect local communications and community events.

This flexibility allows marketing teams to plan, automate, and adjust content in real time, maximising campaign relevance and impact.

Laqorr is built for multi-site businesses, and built for scale. That means that you, like Heritage Bank, can pre-schedule, automate and roll out localised content in just a few clicks, no matter how large or complex your campaign needs.

Download the

Digital Signage Playbook

Learn how to power your campaigns with smart digital signage. Download your free copy of the Digital Signage Playbook.

datmedia digital signage playbook

Ready to evolve your customer eperience like Bendigo Bank?

Ready to evolve your customer

experience like Heritage Bank?

You need digital signage that fits. Replace posters and legacy technology with scalable digital signage that’s secure, reliable, and easy to run.
team datmedia - male

Trusted by Australia’s Most Recognised Brands

We partner with some of Australia’s most respected names — including ALDI, Heritage Bank, Kathmandu and Decathlon — to deliver digital signage that drives engagement, consistency and operational confidence.
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Our trusted partners

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Questions We’re Asked Most

datmedia is a nationwide integrator delivering LCD and LED signage for retail, banking, hospitality, and healthcare.

By replacing print with digital displays, you cut printing, shipping, manual changeover costs and improve compliance.

Yes — datmedia provides design, installation, and support for retail tenants and brands operating in shopping centres. We coordinate with centre management and deliver after-hours rollouts to minimise disruption.

Large format displays are popular in retail, corporate lobbies, and any environment where impact and visibility are critical.

Yes — Laqorr CMS offers APIs, SSO, RBAC, and audit logs to integrate securely with IT environments.

Yes — SLA-backed support includes monitoring, spares, and proactive service nationwide.

Ready to evolve your customer experience like Bendigo Bank?

Ready to evolve your customer

experience like Heritage Bank?

You need digital signage that fits. Replace posters and legacy technology with scalable digital signage that’s secure, reliable, and easy to run.
team datmedia female