Heritage Bank

Success Story

“The customer journey is always evolving. That’s why we continue to invest in the best future-proofing technology to enable an optimal customer experience.”

–Grant Graving, Head of Member Experience | Operations, Heritage Bank

The changing landscape of retail banking

provided an opportunity for Heritage Bank to fast-track its evolution through in-branch innovation. Chromebooks are enabling teams in branches and adding value to in-branch customer experience.

We love using the Chromebook and so do our customers. They are such a great tool to have available.

–Tim, Senior Member Experience Officer

The Objective

Innovate branch design
Replace legacy technology
Customer facing cloud devices
Create better in-branch experiences
Seamless customer experience
Information at staff fingertips
Support NSW expansion

The results

Success

Chromebooks transformed the way Heritage Bank works and revolutionised our in-branch experience

Over the last four years we have worked closely with the datmedia team. They have helped us align our in-branch digital technology with the evolution of our brand and branch designs. They are a trusted partner and experts in this fast-moving space.

–Megan Tummon, Marketing Manager Campaigns and DM | Marketing

OUr feedback

"datmedia's Chromebooks consolidated three use cases that previously required multiple devices"

–Grant Graving, Head of Member Experience | Operations, Heritage Bank

Ready to evolve your customer experience like Heritage Bank?

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