Auto Update Tool

datmedia’s Auto Update Tool helped Heritage Bank reduce risk by automating interest rate updates on screens

Case Study: Auto Update Tool

datmedia’s Auto Update Tool helped Heritage Bank reduce risk by automating interest rate updates on screens

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Automating rate change updates

Displaying the correct rates is critical at Heritage Bank. When rates change, two things happen: new artwork has to be created then those files must be scheduled across a network of screens. Finding a reliable, automated solution that reduced human error and increased compliance was essential. Integrating datmedia’s Auto Update Tool with Laqorr digital signage software now means the right data always reaches customers at the right time – and with minimal human interaction.

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The case study

The case study

datmedia heritage bank success story

We want to meet our regulatory obligations in communicating correct interest rates, while delivering the best customer experience for our members.

–Megan Tummon, Senior Manager, Customer Marketing and Brand

The Objective

  • Automate update process
  • Automate creative build and scheduling
  • Reduce human interaction
  • Reduce risk
  • Meet regulatory obligations
  • Maintain compliance
datmedia heritage bank success story

We want to meet our regulatory obligations in communicating correct interest rates, while delivering the best customer experience for our members.

–Megan Tummon, Senior Manager, Customer Marketing and Brand

The Objective

  • Automate update process
  • Automate creative build and scheduling
  • Reduce human interaction
  • Reduce risk
  • Meet regulatory obligations
  • Maintain compliance

Automated Process

datmedia’s Auto Update Tool draws information it requires directly from the ‘source of truth’ via an API. It takes that data – in this case interest rates – to generate and schedule new digital signage files whenever it recognises a change has occurred.

This eliminates human interaction and reduces the risk of publishing old or erroneous information. Failsafe protocols ensures old files are removed so that Heritage Bank’s digital signage network is always up to date, always compliant and always meets regulatory obligations.

More than that, it helps the bank deliver the best customer experience.

auto updates api tool

Automated Process

datmedia’s Auto Update Tool draws information it requires directly from the ‘source of truth’ via an API. It takes that data – in this case interest rates – to generate and schedule new digital signage files whenever it recognises a change has occurred.

This eliminates human interaction and reduces the risk of publishing old or erroneous information. Failsafe protocols ensures old files are removed so that Heritage Bank’s digital signage network is always up to date, always compliant and always meets regulatory obligations.

More than that, it helps the bank deliver the best customer experience.

auto updates api tool

Since implementation, it’s become a completely hands-off process. It’s freed up a lot of time for us.

–Mahalia Minns, Specialist Digital Content Marketing

"Automating the process removed the element of human error and significantly reduced overall risk to the bank"

–Megan Tummon, Senior Manager, Customer Marketing and Brand

Ready to evolve your customer experience like Heritage Bank?

Yes

Ready to evolve your customer experience like Heritage Bank?

Yes

Not sure where to start?

That’s ok, because our experienced team is ready to help you.
No question is too big or small.

Let's chat

Not sure where to start?

That’s ok, because our experienced team is ready to help you. No question is too big or small.

Let's chat