There’s a lot of focus on customer experience (CX) in 2020. We know this due to the successful CX event that we co-hosted at Google in Melbourne earlier this year.
Although there is no doubt that customer experience is important, consistently good customer experience doesn’t just happen. It’s your team that makes it happen, which is why employee experience needs to be a top priority when planning and setting budgets in 2020 and beyond.
Research shows that happy, engaged employees = happy, returning customers and brand advocates. Data doesn’t lie. There is a direct correlation between employee experience (EX) and customer experience (CX). So how can you improve EX to help develop a connected, collaborative, enthusiastic and committed workforce? Cloud devices can help. When employees are empowered with the right tools and resources it’s the perfect foundation for providing a differentiating customer experience.
Here are three such tools and resources
Everything your team needs is in the cloud. Why not enable them with cloud-native devices that will boost productivity, enhance collaboration and provide your cloud-workers with the resources that they need when they need them? Chromebooks are designed to be a simple, secure, and speedy way to work from anywhere, anytime. From the shop floor to the back office, these reliable devices are an affordable way to improve the employee experience, quickly.
Frontline workers are the backbone of your business. The Chrometab is a versatile, portable, touchscreen solution that empowers your employees to facilitate a world-class customer experience. With a ruggedised, secure, high-performance design, the Chrometab’s 10-hour battery life will keep employees and customers engaged and connected.
A recent Harvard Business Review report found that organisations that prioritise employee experience technology are well-positioned to work remotely with efficiency and that agility can prove to be a competitive advantage. Neverware is an easy way to transform your old laptops or aging Macbooks into high-performing Chrome devices. During a time of unparalleled supply chain constraints, Neverware is an ideal solution to make use of what you already have to improve the employee experience.
We believe that people are the key to technology.
The right cloud devices can make a measurable impact on your employee experience and drive successful outcomes for all involved. Investing in your people is one of the best things that you can do right now.
Please get in contact if improving employee experience is important to your organisation in 2020. We are here to help and can give you a virtual demonstration of these and other cloud-ready solutions.