Whether I am working from home or coming into the office, I look forward to conducting business at datmedia each day and take great pride in my work. One of the many reasons that I can take such pride in what we do here is the level of service and genuine care that our customer support team provide for our clients, technicians, suppliers and partners. Theodore Roosevelt once wrote: People don’t care how much you know until they know how much you care. The reason I have written this post is to take my hat off to our customer support team and to let you know how much we care.
One of our clients recently posted a 5-star review on our company’s Google profile that said:
‘The client support team at datmedia solve my problems before I even know there is one. It frees me up to focus on the important stuff.’
I observe them doing this day-in-day-out, but for someone to go out of their way to share that publicly, it validates what a valuable job they are doing and how good they genuinely are at it.
We have a problem-solving culture here at datmedia. Whether it’s our developers solving coding challenges, our Content Team making complex scheduling simple, our Installations Team deploying just the right solution, or our Support Team adding value to our clients day – We seem to excel at solving problems. And the care that I mentioned earlier, is most valuable when it comes to understanding the problems that we are solving.
It’s not just me gushing here. Our clients, suppliers and partners regularly tell us that we are great to work with. We also conduct annual customer feedback surveys to help us measure how we are going and where we can improve. Since we have been collecting that data we have never received less than an average of four and a half stars out of five.
So I’d like to thank our Customer Support Team for the diligent, professional, and caring job that they do each day to ensure that our customers are glad to have us working with them. They add real value to our client’s businesses and are an integral part of our problem-solving culture here at datmedia.
If you have a problem that needs solving or would like to find out why our clients love working with us, please get in touch. I’ll send you a free demo device and connect you with our Customer Support Team to show you how much we care. Thanks for reading and sharing ?